Ricoh chatbot service1/16/2024 One of the concerns that we had was regarding the tendency to say "Yes" to everything, but now they are not afraid to challenge things at the right moment or explore alternative options if something won't be as effective as we thought. The team are regularly bringing forward new ideas to help improve the service and carrying out improvement initiatives. DXC now employ all of their service desk staff directly, rather than using a third party and this has increased the Customer Satisfaction rating from an already impressive score. It took a while as the staff were unused to being treated as a partner, rather than a provider, but this has paid off many times over. The choice of vendor was not my responsibility however, we picked to base our Service Desk in India for our English language support, and Bulgaria for other languages for several reasons, but a big factor was for the team be able to pick up our company culture. The following video provides more background on the service.I look after our company's Service Desk. So give one of the tools a shot (personally I recommend the widget and the client version), follow them on Twitter, and post your feedback in the forum (or write an email). Ricoh says these beta versions of their tools are mainly aimed at geeks and heavy web users whose opinions the company wants to use as a basis for further improvements. quanp drop also requires Adobe AIR to function. You need to register in order to then manage and share these files. “quanp drop” is an animated, customizable widget that sits on your Mac or Windows desktop ( system requirements) and allows you to share files by dragging and dropping them into it as if you’re adding files to a folder. Files can also be easily shared with other quanp users over the web.ĭefinitely not as sexy as quanp.on or the widget, this browser version (for Mac and Windows users) doesn’t offer anything similar services have been offering for years. It lets you drag and drop, tag and date files you can then navigate through a pretty “3D” interface (Ricoh calls this 3D visual browsing). I had to unearth my Windows machine for quanp.on, but once installed ( system requirements), the software works as promised. quanp.on (a Windows-only online storage client).The structure of the quanp site is a tad confusing, but you basically get a suite of three tools: The US version is being managed by a Ricoh office based out of Cupertino in California. The service is currently free and as Ricoh says, mainly aimed at US residents for the time being ( in Japan, quanp is available in free and paid versions since March). online into a more enjoyable experience by making it more “visual”. Developed by Japanese technology giant Ricoh, quanp wants to become your online center for collecting and organizing all of your personal “digital life memories”.ĭropbox and many other services basically do the same, but the idea behind quanp is to turn storing and sharing pictures, music, videos, PDFs etc. This is where a new service called quanp (short for “quantum paper” and pronounced “kwan-puh”), launched today in beta, comes in. It’s too boring, time-consuming and cumbersome to remember doing it regularly. If you’re like me, you always try to avoid storing or backing up files, even those that are important to you.
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